ISM GEEFT GRIP
OP IT-BEHEER

Integrated Service Management
IT organizations are increasingly having to deal with new technology. Furthermore customers increasingly expect professional and high quality services. For many IT organizations, this means that they must improve quality to optimize their service delivery. A challenge however, that often triggers the specter of a traditional ITIL implementation involving high costs, a substantial amount of resources and long lead times.
Using Integrated Service Management (ISM), Inter Access offers you an out-of-the-box solution to improve your service delivery. As the processes are standardized, the implementation can fully focus on guiding and coaching IT staff and the IT organization. We can guarantee quality improvement within the agreed time and budget.

Service management consultants from Inter Access
The unit Service Management Solutions within Inter Access employs over forty service management consultants and tooling specialists. They have a broad knowledge and experience of service management, process (re)design and organizational change management, gained in various positions from help desk staff to IT manager. Their experience and skills guarantee excellent guidance of your staff when implementing ISM and a new, process oriented, way of working. Service management is  brought to a higher quality and maturity level without the need to reinvent existing best practices.
A key success factor in implementing ISM is to cover all aspects related to organizing, managing and controlling IT. Inter Access has developed a Standard Integrated Management Approach (SIMA) to ensure that all areas of Service Management: Services, Processes, Organization, Tools, Compliance and Objects (SPOT&CO), are covered, including their alignment and coherence. Using this approach, you can be assured that no aspect is overlooked.
More information?
To learn more about Inter Access and how we can help to professionalize your IT services, please contact us at info@interaccess.nl or visit our www.interaccess.nl en ISM met Inter Access