ISM - IN CONTROL OF
IT SERVICE MANAGEMENT

ISM is a method for organizing your service provision. The ISM method delivers, integrates and provides access to the means needed by the IT manager for accommodating and managing the organization. Using ISM, the management organization can easily and efficiently determine what needs to be done, when it should be done, who should do it and which resources are required. 

The ISM method consists of:

• The ISM framework, which can be accessed through the ISM plug in and contains:
  - a compact process model consisting of only six processes, based on ITIL and ASL
  - the organization of the helpdesk tool, which is fully derived from the process model   
  - templates for procedures that fit in with the process model
  - links to roles and functions
  - templates for reporting
  All these resources are interconnected which facilitates navigation in the ISM plug in.
• The ISM implementation method
  - a quick standard installation, with prepared decisions and coaching
  - coaching for management and staff in applying ISM
  - a structured growth towards working process oriented 
• ISM support
  - training: in house, ISM foundation
  - ISM games: Apollo13 or Control IT, to experience the benefits of a process oriented approach
  - back office support
  - online knowledge exchange between process managers form different organizations using ISM
  - process managers meetings for exchanging knowledge and experiences
  - constant updates with ISM resources developed within organizations using ISM