ISM - IN CONTROL OF
IT SERVICE MANAGEMENT

ISM is a standard method that is used in exactly the same way by all the organizations that implement it. This standardization means that user organizations can rapidly document their processes and derive their policies form this uniform process model. They are supported by suppliers that work together in the ISM group and that have adopted the standard.

ISM is supported and supplied by the ISM group. The ISM group is a network of specialized companies, coordinated by BHVB. The ISM group consists of:

• BHVB, developers of the ISM Method
• Technology Partners: publication tools
• Technology Partners: service management tools
• Consultancy Partners
• Education Partners