ISO20000
ISO 20000, which is recognized all over the world, has given the IT service manager guidelines and quality demands that can be used to measure and improve the quality of processes in an organization.
Organizations that have obtained the ISO 20000 certificate distinguish themselves from their competitors. One of the benefits of choosing ISM is many of the ISO 20000 guidelines and quality demands are part of the ISM framework.
ISO 20000 publications are downloadable via StandardsDirect. However, we recommend ISO/IEC20000 An Introduction, which contains the complete ISO 2000 standard, and Implementing ISO/IEC20000 Certification - The Roadmap. If you are looking for a more compact publication, then try ISO/IEC20000 Pocket Guide. These threee books have been produced by Inform-IT.
Blijf op de hoogte van het laatste ISM Portal nieuws!
De eerstvolgende beurzen waar we met ISM aanwezig zijn is op de Tooling event op 3 en 4 november te Utrecht, en het Noordelijk IT Event op 24 november te Groningen.