ISM - IN CONTROL OF
IT SERVICE MANAGEMENT

A lot of ISM information is available in the form of brochures, articles, newsletters, et cetera. This information can be downloaded for free via the following links.

ISM brochures: information on ISM, FSM, and related products and services such as tools, training and NEN7510.

ISM newsletters: an overview of the ISM newsletters since May 2010, with descriptions of users, and the latest developments. (In Dutch)

ISM customer case studies: descriptions of how the ISM with small and big organizations is introduced, and the results they have achieved. (In Dutch)

Articles: articles about the background of ISM, ISM components, and related topics. All articles are freely downloadable.

About ISM: presentations and publications of third parties about ISM