Servicelevel management
The purpose of the Service Level Management process is to make structural agreements and execute the service agreement.
The process structures the way in which service requests are dealt with, resulting in agreements and the delivery of IT services to the client.
The process sets out how client wishes are registered and how their impact is assessed, leading to an offer, negotiations and an agreement. Agreements are implemented by means of the Change Management process.
The SLM process monitors the fulfillment of agreements. The results are reported to and discussed with the client. If necessary, the agreement can then be amended.
Blijf op de hoogte van het laatste ISM Portal nieuws!
De eerstvolgende beurzen waar we met ISM aanwezig zijn is op de Tooling event op 3 en 4 november te Utrecht, en het Noordelijk IT Event op 24 november te Groningen.