ISM - IN CONTROL OF
IT SERVICE MANAGEMENT

ISM means a standard method for the organization and improvement of your IT management. Adopting a standard means that endless discussions are a thing of the past. It also means that IT managers can spend more time on their core responsibilities.
ISM contains the best practices from a large amount of organizations and is fully compatible to popular reference models such as ITIL, ASL and MOF. These reference models cannot be implemented. However, using the ISM method means that the desired directives can be taken from these models and carried out in your organization.

ISM will bring you:

• A quick improvement of your service provision en customer satisfaction, since ISM makes organizations more effective and efficient.
• A reduction of costs of over 50% on traditional implementation costs
• A flexible phasing in the improvement of your IT management, according to your own priorities.
• More support among staff, since ISM is simple to understand and to use.
• A good connection between ISM and the existing knowledge and definitions for your managers, since the ISM processes correspond to the descriptions used in ITIL, MOF, and ASL.
• A significant reduction of costs in organizing your helpdesk tool. ISM uses the standardized environment of well-known tools, which lead to a fast integration of the processes and your organization.
• A significant reduction on the description of your processes and organizing your publication tool. ISM uses standardized process models that are plug and play in most publication tools.
• An effective preparation for an ISO 20000 certification or a COBIT audit.
• A huge network of ISM users who exchange knowledge and experiences through the ISM Portal
• A scalable solution that grows when you do: ISM is used by small and larger companies.